My Content Pal Terms and Conditions

Last updated: Dec 2022

So - you’re either thinking about or have bought content with us - thank you!

Now, here’s for the boring bit - the Terms and Conditions.

We know you’re most likely to skip reading them (like 90% of people) but we’ve condensed
them down as much as we can and we think it’s really important that you read through our
terms so you know exactly what to expect.

Got a question about a T&C? Drop us an email over at support@mycontentpal.com.

Content Orders

What your content order includes:

➔ Frequent communication with a Content Manager
➔ Each article run through Surfer SEO
➔ Back end Surfer preparation
➔ Content writing
➔ Proofreading
➔ Checking through Grammarly and Copyscape

What your content order doesn’t include:

➔ Content ideation
➔ Keyword research (including the use of Text Razor or Ahrefs)
➔ A guaranteed content score
➔ Link research
➔ Any form of Media/Multi-media including, but not limited to Pictures or Images,
Screenshots, Screen Captures, Videos, Gifs, or any links to forms of media
(including, but not limited to the aforementioned)
➔ Any form of Graphs
➔ Product Research (You would have to provide us with a list of products)
We can include some of the above, but it’ll cost extra. Please get in touch with us if you
require any of the above.

Order types and turnaround times
Our minimum word order is 10,000 words. We don’t have a maximum order, but if you’re
looking to brief anything more than 100,000 words, please get in contact to discuss turnaround
times.
For more information on orders, please see our pricing page.

We don’t have a one-size-fits-all turnaround time for content. Why is that?
Well, it’s because certain types of content might take longer to complete. Generally, a batch
of 50,000 words will take no longer than 2 weeks to complete, unless otherwise communicated on the portal and other social platforms.

For a better idea of what sort of turnaround time we can offer for your content, please get
in touch providing details on your briefs.


The type of content we offer
Below is a list of the type of content we can offer. If what you’re after is not on this list, please
let us know and we’ll see what we can do.

➔ Blog
➔ How-To
➔ Listicle
➔ Info Article
➔ Single or Multi-Product Review
➔ Press Release
➔ Product or Product Category Description
➔ Homepage
➔ Service Description Page
➔ About Us Page
➔ Website Content
➔ Skyscraper

Here at My Content Pal, we aim to deliver you content that we would be proud to display on our own website.

This is why we have the following guarantees:

➔ Adhering to the brief provided by the client and accepted by the content manager

➔ Passing Copyscape

➔ Grammarly score of 90+%

➔ Surfer optimised

➔ Proofed by our team of editors

Although we endeavour to give content to writers that have experience in this niche, this is not always possible.

For the most part, our writers are not field experts and will be
conducting research via the internet.

Our editors will perform basic fact-checking during the proofing process for things such as
health claims.

However, none of our editors are field experts and so we cannot guarantee
that everything written will be factually correct to an expert level of knowledge.


Revision requests

Here at My Content Pal, we endeavour to make our customers happy and therefore, offer one reasonable revision request per piece of content.

You must request a revision within 10 working days of completion of the piece of content via your content manager.

If accepted, we will then complete your request within 10 working days. However, we will not revise anything that wasn’t requested in the brief. This includes stylistic alterations, such as changing the tone of voice or adding in more links.

In the event that a product you supplied us with is out of stock or has a price change upon delivering the article, we are not responsible for finding a product replacement or updating the price.

If you also request a revision to the brief after we have accepted it, we cannot guarantee that it will be put into place. Content revision requests that increase the original word count will not be allowed.

Any and all revisions should stay within the article word count as stipulated in the content brief.

Content refusal
We love a challenge at My Content Pal and are up for tackling the nichest of niches. However, we do reserve the right to refuse any content briefed to us after the purchase of credits.
The type of content we will definitely refuse includes anything that promotes harm, illegal activity or is factually inaccurate.

Content Briefs
After you sign up, you will be sent a Shared Sheet that you would have to put your content briefs into. All the fields in the Shared Sheet that indicates a star (*) in them, are mandatory and you will need to fill in this field (provided it applies to the type of content briefs you added).

You would need to mark the content as “Ready for MCP” in order for your content manager to forward your content to the team. The 2-week TAT (Turnaround time) countdown will start as soon as your Content Manager has marked the content as “Received”. The 2-week TAT is subject to change depending on what has been communicated on the portal and/or social platforms.

The Team

Content manager

Upon completion of credit purchase, you will be assigned a content manager who will be your point of contact throughout the content creation journey. They will introduce themselves and create a Google shared sheet for you to input your briefs.

You will also be entitled to one 30-minute phone call with your content manager to discuss your content creation.
Please be aware that communication with your assigned manager is not a 24/7 service, and if you have a query or question, we will get back to you within 2 working days.

The writers
All writers chosen to complete your content will be picked by the content manager. Unfortunately, you cannot pick the writer/s and their identity will remain anonymous.

The editors
As mentioned above, all content is put through our proofing process before it reaches you. You might see the editors pop up on your shared sheet when filling in the completed content but you won’t have contact with them.

Content Ownership
After we have created and delivered your order, the content is 100% owned by you. Neither we nor the writer has any copyright ownership of it.
It might be the case that we are really proud of the content we have produced for you and ask to use it as case studies for what we can do. We will always ask for your permission before this is done and you are within your right to decline.

Content credits expiration
Your content credits that you have purchased with us will expire within one calendar year (365 days) from the date of purchase. This does not apply to credits purchased in and before December 2022.

Non-refundable
Unfortunately, once you have bought credits with us, these are non-refundable.
If you want to cancel an order once we have accepted a brief, you will not be entitled to a refund of credits.

Feedback
Here at My Content Pal, we always strive to do better. Therefore, we value your feedback, whether it is good, bad or ugly.
After your content is delivered, your content manager will send you a feedback form we would love you to complete. Alternatively, you can leave us a review on Trustpilot.

Money Back Guarantee

We will offer a money-back guarantee for each content piece you aren't happy with. Therefore, we will ensure it meets the following standards:

• Adhering to the brief provided by the client and accepted by the content manager
  • We will include all links, keywords, headings, and special directions provided in the initial brief. Any changes made to the brief after it has been accepted are not guaranteed to be put in place if the content has already entered the writing stage.
    
    
• Passing Copyscape
  • No more than 5% plagiarism on Copyscape Premium, with the exception of industry-specific terms and keywords that cannot be reworded.
    
    
• Surfer-optimised
  • We promise that we will get your article to within 5% of the top-ranking score in the SERPs.
  • We will never return an article with a Surfer score of less than 65 unless the top-ranking competitors have scores lower than this.
    
    
• Proofed by our team of editors
  • Your content will be checked on Grammarly Premium to ensure it reads well and is free from typos and grammar mistakes.
  • Our editors will do basic fact-checking on your piece, and there will be a list of sources included for all information used in the article for you to confirm.
    
    
• Full coverage of your topic
  • Our writers look to the three highest-ranking articles on Google to ensure they cover everything your main competitors have written about your topic.